Accessibility

Warner Hotels is happy to provide advice to guests with special needs who wish to take breaks at our hotels. We don’t want to disappoint, so please call us on 0330 100 9774* to let us know of:

• any special mobility or dietary requirements;
• a need to store medication, e.g. insulin; and/or
•  whether anyone in your party needs to be accompanied by a Registered Assistance Dog.

We’ll tell you everything you need to know about the suitability of our facilities and will try to make reasonable adaptations. If someone in your group has special medical needs, please get medical advice before booking. Find out more on accessibility >

We do advise making bookings over the phone with one of our advisers on 0330 100 9774 so they can answer any questions you may have and make a note for any guidance regarding the following:

• Ability to walk but cannot negotiate stairs
• Full wheelchair access and size of wheelchair
• Details of any storage requirements for equipment or medication    
• Dietary requirements (see Dining FAQs for more information)
• Mobility requirements (this is only a request and if you do have any mobility requirements, please book through the call centre)    
• Assistance dogs

We welcome guests who have trouble walking (either due to injury, physical disability or medical condition) who wish to bring their mobility scooter or wheelchair to use during their stay. Please speak to a member of the team in the restaurants and show venues and they’ll locate a suitable space for you. All our venues remain accessible.

To make a request on your booking such as room location, table location etc. please speak with our friendly Customer Care team on 0330 100 3354. 

We welcome guests who have trouble walking (either due to injury, physical disability or medical condition) who wish to bring their mobility scooter or wheelchair to use during their stay. In the case of powered vehicles, only class 2 mobility scooters and class 2 powered wheelchairs are permitted inside our hotel and around our hotel grounds. Class 2 powered vehicles have a maximum speed of 4mph/6kph (pavement speed) and are no more than 1,000mm in length and 600mm in width, with a turning circle of 1,200mm.

Where available, we recommend that you book a ground floor room, and for manual wheelchair users where the chair is wider than 700mm, we recommend you book a wheelchair accessible room. Some of our hotels may have features which can further restrict certain types of mobility scooters and wheelchairs, which you should check via our website or with our Contact Centre prior to booking your break.

If your mobility scooter or powered wheelchair is a class 3 or unclassified vehicle, which means it can operate at a speed higher than 4mph/6kph, is larger than the class 2 dimensions provided above, and/or where driving licence requirements may apply to its use, it will not be permitted inside our hotel and on our hotel grounds. You are responsible for organising hire of the appropriate equipment to either bring with you during your stay or collect on your arrival at the hotel.

For more information about use of wheelchairs and mobility scooters at our Hotels, please refer to section 15 of our terms and conditions.

Wheelchair hire is not available at our hotels and villages but, if you do require a wheelchair or mobility scooter, you can contact a local mobility shop and arrange to hire one.

Please see below contact numbers of mobility shops located near our hotels and villages:

Alvaston Hall: Able World - 01270 626971
Bembridge Coast: Island Mobility - 01983 53000
Bodelwyddan Castle: Health Care Centre Scooters - 0800 358054
Corton: Be Active - 01502 568848
Cricket St. Thomas: Regency Care & Mobility - 01460 271172 / Electric Mobility - 01460 258100
Gunton Hall: Be Active - 01502 568848
Heythrop Park: Shire Mobility - 01295 252722 (Banbury) / 01869 253976 (Bicester)
Holme Lacy House: Hereford Mobility - 01432 267309
Lakeside: Home Nursing Supplies - 02392 469111
Littlecote House: Wroughton Mobility Store - 01793 815 083
Nidd Hall: Local Wheelchair Hire - 07375 446209
Norton Grange: Island Mobility - 01983 530000
Sinah Warren: Home Nursing Supplies - 02392 469111
Studley Castle: Montana's Mobility Centre - 07971 087 753
Thoresby Hall: Mansfield Mobility - 01623 627565

If anyone in your group is unable to hear a fire alarm, please tell us when you book and at check-in, so we can give them a safe alternative. If you use a scooter or wheelchair for normal mobility please refer to section 15 of our Terms and Conditions.