Cancellations

We really hope it doesn’t come to this but we know that unfortunately, there could be times when you need to cancel your holiday. In the event that you need to cancel, there are some things we need to make you aware of.

If you have to cancel your holiday and do not have Warner Holiday Protection then the cost of your holiday will not be refunded or transferred except where we have to cancel your holiday.*

However, if you have Warner Holiday Protection and you or any members of your party are unable to travel due to sickness, redundancy, jury service or adverse weather conditions, please call us as soon as you can on 0330 100 3354.

We may ask you to send written proof of why you need to cancel such as a doctor’s certification or court notification. If so, please send a scan or photocopy of the evidence to warnercustomercare@warnerhotels.com to request a cancellation through our automated function at least 48 hours before the start of your break.

We will then cancel your break and any money you are due to receive will be credited to your account for use when booking another break, or you can transfer your holiday to an alternative date.

Please remember holidays not covered by Warner Holiday Protection will not be refunded or transferred.

*Please note that the consumer cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply in the case of:

1. package holidays which are fully exempt under Regulation 6(1)(g); and
2. hotel reservations which come under the partial exemption in Regulation 28(1)(h).

If you have Warner Holiday Protection on your booking, you will be able to transfer your holiday to an alternative date, or request that the money be credited to your account for use when booking another break less a £35 per person cancellation fee (at Christmas and New Year – £70 per person).

Holidays not covered by Warner Holiday Protection will not be refunded or transferred.

In the event that we need to cancel your break, we’ll let you know as soon as possible by telephone, email or SMS. Your money will be transferred into a hold-account to use towards another break in the next 12 months.