Online Account

You can log in to your account here on our website. 

If you have forgotten your password, please follow the link above and enter your username, then click on 'Forgot Password' and follow the on-screen instructions.

Looking for your booking on My Warner Stay? Follow this link and follow the instructions so you can book dining times, add spa treatments or book afternoon tea during your stay.

Go to My Warner Stay

If you are making a holiday booking online you will be asked to create a new account, or log in to your existing one.

If you are not making a new booking but would like an online account set up, please click the speech bubble in the lower right of your screen and send us a message so we can help. Alternatively, call our Customer Care team on 0330 100 3354*.

*Customer Care phone lines are open Monday - Friday 9am - 5pm. Operating hours may vary.

We're sorry for any trouble you're having with your online account. If you've booked a break and it hasn't appeared in your online account, please contact us by clicking the blue speech bubble button at the bottom left of the screen and speak with adviser, or call Customer Care on 0330 100 3354*.

*Customer Care phone lines are open Monday - Friday 9am - 5pm. Operating hours may vary.

If you would like to have your details changed or removed from our database please chat with an adviser via the chat. To do this, simply click the speech bubble at the bottom left of the page and let us know how we can help.

The database removal process can take up to 28 days. This may mean that you might receive some mailing information from Warner Hotels while our records are being updated. We hope that this will not cause too much inconvenience to you during this period.

If you would like to have your details amended on our database please chat with an adviser via the chat. To do this, simply click the speech bubble at the bottom left of the page and let us know how we can help.

This process can take up to 28 days which means you may receive some mailing information from Warner Hotels while our records are being updated. We hope that this will not cause too much inconvenience to you during this period.